Retail Strategy Spotlight: Bridal Industry Leader Gets Personal and Goes Digital
When a bride-to-be is ready to choose the attire for her bridesmaids, where does she go to shop? Recently, brides have been turning to direct online sellers to outfit their bridal parties. These online competitors have been rapidly taking market share from more traditional, high-touch, brick-and-mortar businesses. That’s the situation a leading retailer in the bridal industry recently found themselves in. Over two years, their bridal party and bridesmaid sales dropped by 50% as online competitors gained significant traction. When they came to Sophelle, this industry leader sought to double their revenue over the next three years. Meeting Brides Where They Are—Online Today’s brides are informed, have a clear vision of their big day, and require a higher level of service than ever before. The average bride-to-be spends approximately 12 hours a week doing wedding research during an 11-month engagement. She knows what she wants this momentous life event to look like, and she counts on